Last updated: 24 August 2026
By accessing or using 365Sync, you agree to these Terms of Service and our Privacy Policy. If you do not agree with these Terms, you should not access or use the Service. These Terms apply to individuals, businesses, organizations, administrators, team members, and other authorized users who access or use 365Sync. If you use 365Sync on behalf of a business or organization, you confirm that you have the authority to accept these Terms on its behalf.
365Sync is a software-as-a-service platform that provides CRM, customer communication, AI-assisted conversations, workflow automation, lead management, analytics, and related business automation features. Depending on the features enabled by a customer, 365Sync may integrate with third-party communication platforms and services, including Meta products such as the Official WhatsApp Business Platform and supported Facebook and Instagram features. 365Sync provides technology that helps businesses manage and automate their customer communication. Availability of third-party features depends on the applicable third-party platform, account eligibility, permissions, policies, and technical requirements.
You must provide accurate and complete information when creating and maintaining your 365Sync account. You are responsible for maintaining the confidentiality of your account credentials and for activities performed through your account. You must promptly notify us if you believe your account has been accessed without authorization. You must have the legal capacity and authority required to enter into these Terms and use the Service.
When using Meta integrations through 365Sync, you agree to comply with all applicable Meta terms, policies, documentation, and requirements, including applicable WhatsApp Business, messaging, commerce, platform, Facebook, and Instagram policies. You are responsible for obtaining and maintaining all required customer permissions, consents, opt-ins, and legal bases necessary to communicate with your customers. You must not use 365Sync to send spam, unsolicited communications, prohibited content, fraudulent communications, or messages that violate applicable law or third-party platform policies. Meta may impose additional requirements, restrictions, messaging limits, quality requirements, or account restrictions independently of 365Sync.
You agree not to use 365Sync to: Send unsolicited or unlawful communications. Harass, threaten, abuse, or deceive individuals. Conduct fraud, scams, phishing, or other unlawful activities. Distribute malware or malicious software. Send content that violates applicable laws or third-party platform policies. Infringe intellectual property, privacy, publicity, or other rights. Attempt to gain unauthorized access to accounts, systems, APIs, or data. Reverse engineer, interfere with, or circumvent security features of the Service. Use the Service to create or distribute prohibited content. Circumvent messaging limits, platform restrictions, or security controls. Use connected Meta services in violation of applicable Meta policies. We may restrict or suspend access where reasonably necessary to protect users, third parties, our systems, or our platform providers.
We aim to provide a reliable and secure service, but we do not guarantee that 365Sync will always be available without interruption. The Service may occasionally be unavailable because of maintenance, upgrades, technical problems, security incidents, network failures, third-party services, Meta platform availability, or circumstances beyond our reasonable control. We will make reasonable efforts to restore service and communicate significant service issues when appropriate.
You retain ownership of the business information, customer information, messages, media, files, and other content that you submit to or process through 365Sync. You are responsible for ensuring that you have the appropriate rights, permissions, notices, and legal basis required to collect, process, store, and communicate customer information through the Service. Our collection and use of personal information is described in our Privacy Policy. When using 365Sync to process customer information on your behalf, you remain responsible for complying with applicable privacy and data protection laws relating to your customers and users.
Paid 365Sync plans are charged according to the pricing, billing period, usage limits, and terms displayed at the time of purchase. Depending on your plan and selected services, additional third-party charges may apply. For Meta messaging services, applicable WhatsApp or Meta charges are determined by Meta and may change independently of 365Sync.
365Sync and its underlying software, platform technology, design, interfaces, documentation, trademarks, logos, and original content are owned by or licensed to 365Sync and are protected by applicable intellectual property laws. Subject to these Terms and your applicable subscription, we grant you a limited, non-exclusive, non-transferable right to use the Service for your internal business purposes. You retain ownership of content and customer data that you submit to the Service, subject to the rights necessary for us to provide the Service.
You may stop using 365Sync or cancel your account according to the cancellation process provided through the Service. We may suspend or terminate access where reasonably necessary because of non-payment, security concerns, misuse, violation of these Terms, violation of applicable law, violation of third-party platform policies, or conduct that could harm the Service, our users, or third parties. Where reasonably possible, we may provide notice before suspension or termination. Immediate action may be taken where necessary to prevent harm, abuse, fraud, security risks, or policy violations. After termination, access to the Service may be disabled. Data handling and deletion will be governed by our Privacy Policy, applicable agreements, and legal requirements.
To the maximum extent permitted by applicable law, 365Sync is provided on an "as available" and "as is" basis. We do not guarantee that the Service will be uninterrupted, error-free, or that AI-generated content or automated actions will always be accurate or suitable for a particular purpose. To the maximum extent permitted by law, 365Sync will not be liable for indirect, incidental, special, consequential, or punitive damages arising from your use of the Service. Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited under applicable law.
These Terms are governed by the laws applicable in India, without regard to conflict-of-law principles. Any dispute arising from these Terms or the Service will be subject to the jurisdiction and dispute-resolution process specified in the applicable agreement between you and 365Sync or, where no separate agreement applies, the courts having appropriate jurisdiction under applicable Indian law. Nothing in these Terms prevents either party from seeking urgent legal or equitable relief where permitted by law.
We may update these Terms from time to time to reflect changes to our Service, technology, legal requirements, or business practices. When material changes are made, we may provide notice through the website, application, email, or another appropriate communication method. The updated Terms will become effective when published unless a different effective date is stated.
If you have questions about these Terms, your account, our services, or compliance matters, please contact the 365Sync support team. Website: https://365sync.in WhatsApp Support: +91 99135 33134 Please use the contact information published on our website for the most current support and legal contact details.
When you connect a WhatsApp Business Account, Facebook Page, Instagram account, or other supported Meta asset to 365Sync, you authorize 365Sync to access and process the information necessary to provide the features you have selected. 365Sync may process information such as business account information, phone number information, messages, message metadata, media, templates, customer contact information, conversation history, and related technical information depending on the integration and permissions granted. 365Sync does not sell Meta platform data. Your use of Meta services remains subject to the applicable Meta terms, policies, and requirements. Disconnecting a Meta integration may affect the availability of related 365Sync features.
365Sync may provide AI-powered chatbots, automated responses, lead qualification, workflow automation, recommendations, and other AI-assisted features. AI features may process information provided by you or received through connected channels to generate responses or perform configured actions. You are responsible for configuring your AI assistants, automation rules, knowledge sources, and customer communications appropriately. AI-generated content may contain errors or inaccuracies and should not be treated as guaranteed or professional advice. You are responsible for appropriate human review and escalation where required by your business, customers, applicable law, or the nature of the communication.
Paid 365Sync plans are charged according to the pricing, billing period, usage limits, and terms displayed at the time of purchase. Depending on your plan and selected services, additional third-party charges may apply. For Meta messaging services, applicable WhatsApp or Meta charges are determined by Meta and may change independently of 365Sync. 365Sync may update its own pricing or plans from time to time. Where required, we will provide appropriate notice before material changes take effect. Failure to pay applicable fees may result in limitation or suspension of paid features. Refunds are handled according to the applicable 365Sync refund policy and applicable law.