Last updated: 24 August 2026
365Sync may collect information that you or your business provide when you create an account, use our platform, connect communication channels, contact our support team, or use our services. This may include your name, email address, phone number, company or business information, account information, CRM contact information, and other information you choose to provide. When customers use connected communication channels, 365Sync may process information required to provide the requested services, including message content, contact information, conversation history, media, lead information, and communication metadata. We may also collect technical and usage information such as IP address, browser type, device information, log information, and website usage data.
We use information to provide, operate, maintain, secure, and improve 365Sync and its CRM, communication, AI, and automation features. Depending on the services you use, information may be used to manage customer conversations, store CRM records, automate workflows, provide AI-assisted responses, send notifications, provide customer support, troubleshoot technical issues, prevent abuse, maintain security, process payments, and provide analytics. We may also use contact information to communicate with you about your account, service updates, security notices, support matters, and marketing communications where permitted by applicable law and where required, with your consent
365Sync allows businesses to connect supported Meta services, including the Official WhatsApp Business Platform and, where enabled, Facebook and Instagram communication features. When a business connects a Meta account or business asset, 365Sync processes the information and permissions necessary to provide the features requested by that business. This may include WhatsApp Business Account information, phone number information, messages, message metadata, customer contact information, media, templates, conversation history, Facebook Page information, Instagram account information, and related technical information. 365Sync uses Meta platform data only to provide, operate, secure, and improve the features requested by the customer, subject to applicable Meta terms, policies, and permissions. 365Sync does not sell Meta platform data.
365Sync provides AI-powered chatbots, customer support, lead qualification, and automation features. When enabled by a customer, information such as customer messages, CRM information, business knowledge, FAQs, documents, product information, and conversation context may be processed by AI services to generate responses or perform automated actions. Businesses are responsible for configuring their AI assistants appropriately and should not provide or use the service to process information in violation of applicable laws, Meta policies, or the rights of their customers. AI-generated responses may not always be accurate. Businesses should configure appropriate human review and escalation processes for sensitive or important communications.
365Sync uses reasonable technical and organizational measures designed to protect information against unauthorized access, disclosure, alteration, loss, or misuse. Security measures may include access controls, authentication mechanisms, secure communications, logging, monitoring, and other safeguards appropriate to the nature of the information and services provided. No internet-based service can guarantee absolute security. We continuously work to improve the security and reliability of our platform.
365Sync may use trusted third-party service providers to operate and provide parts of our platform. Depending on the services used, these providers may include cloud hosting providers, payment processors, analytics services, AI service providers, communication platforms, security services, and other infrastructure providers. Third-party providers may process information only as necessary to provide their services to us or as otherwise permitted by applicable law and contractual arrangements. Examples may include Meta, payment providers, cloud infrastructure providers, analytics providers, and AI technology providers.
365Sync may use cookies and similar technologies that are necessary for authentication, security, session management, preferences, analytics, and website functionality. Where required by applicable law, non-essential cookies or tracking technologies will be used only after obtaining the appropriate consent. You may control cookies through your browser or available cookie preference controls.
Depending on applicable law, you may have rights to access, correct, update, export, restrict, or delete certain personal information. You may also have rights to object to or withdraw consent for certain processing activities. Requests can be submitted through our support or privacy contact information. We may need to verify your identity before processing a request. We will respond to valid requests within the period required by applicable law.
365Sync and its service providers may process information in countries other than the country in which you are located. Where required by applicable law, we take appropriate measures designed to protect personal information during international transfers and processing.
We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal requirements, or business practices. When we make material changes, we may provide notice through our website, application, email, or other appropriate communication methods. The updated policy will become effective when published unless otherwise stated.
For privacy questions, data access or deletion requests, account-related privacy concerns, or complaints, please contact the 365Sync support team through the contact information provided on our website. Website: https://365sync.in WhatsApp Support: +91 99135 33134 We will review and respond to privacy requests in accordance with applicable law and our internal procedures.
We retain information for as long as reasonably necessary to provide our services, maintain business records, comply with legal obligations, resolve disputes, enforce agreements, and protect our platform. Customers may request deletion of their account or applicable personal information through the available account controls or by contacting 365Sync support. Where applicable, we will process deletion requests in accordance with our legal obligations, contractual requirements, applicable Meta requirements, and legitimate business needs. Some information may remain temporarily in backups or logs before being securely deleted or overwritten in accordance with our retention procedures.
When you connect WhatsApp, Facebook, Instagram, or another supported Meta service to 365Sync, you authorize 365Sync to access and process the information required to provide the features you select. You can disconnect supported Meta integrations through the available controls in 365Sync or through the relevant Meta account or business settings, where available. Disconnecting an integration may stop related automation and communication features. Where applicable, deletion of Meta-related data can be requested through our data deletion process.